Questions people actually ask.

KEN3 is an AI-powered local discovery companion. You ask Ken where to go, how to get there, when to leave and what to expect when you arrive. Ken answers conversationally — by voice or text — using live map data plus verified local knowledge from KEN Friends and approved business listings.

You can talk. Tap the mic on the Ask Ken screen and speak normally; Ken detects when you've finished, replies out loud and shows the transcript. Typing works too if you'd rather stay quiet.

Ken works anywhere Google Maps has coverage. Routes, distances and travel times are global. Local knowledge depth depends on how many KEN Friends have contributed in your area, which is why Ken tells you when an answer is community-sourced.

Ken is deliberately built not to invent local facts. If there is no approved Knowledge Bank record and the map data can't answer your question, Ken says it lacks verified local information rather than guessing.

No. Ken is an AI assistant and can make mistakes, and conditions on the ground change quickly. Treat Ken as a knowledgeable friend, not an instruction — and keep your eyes on the road.

Only with your permission, and only to answer your questions accurately — centring the map, calculating routes from where you actually are, and using your city and timezone for context. You can turn location off in your account preferences; Ken will then ask you where you're starting from.

A KEN Friend is someone who contributes local knowledge — about a destination, area, market, street, estate, hospital, school, landmark and more. Switch on the contributor toggle in your account to become one.

Every approved contribution earns 10 points. Points move you up the milestone ladder, which starts at Explorer (100 points) and runs up to KEN Legend (20,000 points). Reach out to KEN to claim rewards once you hit a milestone.

It goes to moderation. You can follow it on the Contribute page as it moves from submitted, to under review, to approved or rejected — with any note our moderators leave.

Yes. Use “Report incorrect information” or “Suggest an update” on a location or knowledge card. Reports go straight to our moderation queue.

KEN Basic is free and gives you a verified public profile Ken can answer questions about. KEN Konnect has no subscription and adds orders, messages, transactions and settlements for a 5% fee on successful sales. KEN Pro adds the complete dashboard, offers, reviews, analytics, insights, KEN Tips and recommendations, with Konnect included.

Basic has an upgrade-focused account view rather than working dashboard tools. KEN Konnect opens the commerce dashboard, while KEN Pro opens the complete business dashboard.

Prices adapt to the country you select on the pricing page, and you can switch between monthly and annual billing. Annual billing gives you one month free.

Every business profile is reviewed by KEN3 before it goes live, so that people can trust what Ken tells them. Verification usually takes a short while; you'll be emailed when it's done.

Payments are processed by Paystack. Your plan activates only after the payment is verified server-side, and a receipt is emailed to you. You're then taken to the dashboard your plan unlocks.

KEN Konnect lets people order from you or book you directly inside Ken. It is a commission-only plan with no monthly subscription, and it is also included with KEN Pro.

There is no subscription. KEN keeps a small commission — 5% by default — on each transaction taken through Konnect. If you never sell through Ken, you never pay.

The customer pays through Paystack. If they are a KEN Friend, their discount comes off first. KEN then keeps the Konnect fee, records the KEN Friend reward where a Friend brought the customer, and the rest becomes your business credit. Every step is calculated server-side and written to a ledger.

Only after Paystack confirms it. Until then the order or booking sits as “Awaiting payment” on your Konnect dashboard, and no credit is created.

Business credits build up as transactions are confirmed and are settled to the payout details you save in your Konnect settings. Each credit shows as pending or completed on the dashboard.

Yes. KEN Pro includes the full business dashboard and access to activate KEN Konnect. Konnect keeps its own orders, messages, transaction and settlement views.

With Google, or with an email and password. The same account works for both KEN for People and KEN for Business.

Account and security emails, plus receipts for business payments. You can opt out of receipts and non-essential account emails in your notification preferences.

Email hello@askken3.app and we'll remove your account and associated personal data. Approved knowledge contributions may remain in the Knowledge Bank in anonymised form.

hello@askken3.app — a person reads it.