Privacy Policy

KEN3 ("KEN," "we," "us," or "our") is an AI-powered local intelligence and mobility platform that helps people understand, discover and navigate places through maps, community knowledge, reviews, accessibility information, business information and local insights.

This Privacy Policy explains how we collect, use, store and protect personal information when you use KEN3.

KEN is currently an early-stage product. Features, AI behavior, and the accuracy of information provided may change as KEN develops. See "How We Use AI" below for more on the limits of AI-generated responses.

KEN3 is a product of Ofilix Technology Limited, and Ofilix Technology Limited is the entity responsible for the processing described in this Privacy Policy.

Contact:

Ofilix Technology Limited

Adebola House (Suite 100, Rear Car Park Wing), 38 Opebi Road, Ikeja, Lagos, Nigeria

privacy@askken3.app

Depending on how you use KEN, we may collect:

• Name and profile information
• Email address
• Phone number where provided
• Account/login information
• Profile photo where provided
• Business information for business accounts
• Location information when you choose to use location-based features
• Saved places and preferences
• Reviews, questions, answers and contributions
• Contributor points and milestone information
• Information submitted through forms
• Payment and subscription information
• Device, browser and technical information
• Usage and interaction information
• Voice recordings and voice-derived data, where you use KEN's voice features
• Information you voluntarily provide to KEN

Payments are processed through our payment provider(s), including Paystack where applicable.

KEN does not intentionally store complete payment card details where the payment provider processes those details directly.

We may receive payment-related information such as:

• Payment status
• Amount
• Currency
• Country
• Plan
• Billing cycle
• Transaction reference
• Payment date

We use information to:

• Create and manage accounts
• Provide KEN's location and mobility services
• Answer user questions
• Provide local recommendations
• Process contributor submissions
• Moderate and approve community knowledge
• Improve the Knowledge Bank
• Provide business services
• Manage offers and business profiles
• Process subscriptions and payments
• Provide customer support
• Improve the performance, security and reliability of KEN
• Detect abuse, fraud or misuse
• Understand how KEN is being used
• Develop and improve our AI and product functionality where legally permitted

Some KEN features require location information.

Location may be used to provide relevant directions, nearby information, local recommendations and other location-based services, including through our use of Google Maps Platform (see "Third-Party Services" below).

Location sharing features such as My Pin are user-controlled.

KEN does not share a user's live location with another person unless the user intentionally activates a sharing feature. Users can stop an active location-sharing session at any time.

Users may voluntarily submit information about places, areas, markets, businesses, streets, estates, accessibility and other local knowledge.

Submitted information may be reviewed and moderated before being made available as approved KEN Knowledge.

KEN may associate contributions with the contributor account and contributor profile as described in the relevant product interface.

KEN uses an approved Knowledge Bank to provide local intelligence.

Only information approved for user-facing use is treated as verified community knowledge.

KEN may combine approved community knowledge with other information sources and AI-generated responses.

AI-generated responses may contain errors. KEN is an early-stage product, and its AI is continuously learning and improving. Users should verify important information independently, particularly for anything safety-related.

Businesses may provide information about their businesses, products, services, offers, accessibility and locations.

Some business information may be publicly displayed through KEN.

Businesses are responsible for ensuring information they submit is accurate and lawful.

KEN uses artificial intelligence — including large language models and voice AI — to understand questions, organise information, generate responses, and provide voice interaction.

AI may process information provided by users and relevant approved KEN data to generate responses.

KEN is a prototype product under active development. Its AI systems are continuously learning, and their behavior, accuracy, and outputs may change without notice as the product matures. KEN does not guarantee that every AI response is accurate, complete or current.

KEN should not be relied upon as a substitute for professional legal, medical, financial, safety or other professional advice.

We may share information with service providers that help us operate KEN, including providers for:

• Hosting and infrastructure
• Authentication
• Payments (Paystack)
• Mapping and location services (Google Maps Platform)
• Voice AI and speech synthesis (ElevenLabs)
• AI language models and related AI infrastructure
• Analytics
• Communications
• Security
• Customer support

This list may expand as KEN adds new features or changes providers. We do not sell personal information simply for the purpose of selling user data.

We may also disclose information where required by law, to protect rights and safety, prevent fraud or abuse, or in connection with a business transfer.

KEN may use service providers located in countries outside Nigeria, including providers of mapping, AI, and voice services.

Where required by applicable law — including the Nigeria Data Protection Act 2023 — we will use appropriate safeguards for international transfers.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, security and dispute-resolution requirements.

Retention periods may differ depending on the type of information.

Depending on where you live and applicable law (including the Nigeria Data Protection Act 2023), you may have rights including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of information
• Restriction of processing
• Objection to certain processing
• Data portability
• Withdrawal of consent where processing is based on consent

To exercise applicable rights, contact: privacy@askken3.app

We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse or disclosure.

No internet service can guarantee absolute security.

KEN is not intended to knowingly collect personal information from children in circumstances where applicable law requires parental consent.

If you believe a child has provided personal information improperly, contact us at privacy@askken3.app.

KEN may use cookies and similar technologies necessary to operate the service and, where applicable, analytics or preference technologies.

Where consent is required, non-essential cookies are only used after the appropriate consent has been obtained.

KEN integrates with third-party services, including but not limited to:

• Google Maps Platform — mapping, location, directions and places data
• ElevenLabs — voice AI and speech synthesis
• Paystack — payment processing
• Other AI model, hosting, authentication and communication providers as KEN's technology stack evolves

Those providers process information according to their own privacy policies and terms, in addition to this Policy.

We may update this Privacy Policy as KEN develops. Material changes will be communicated through appropriate channels.

For privacy questions or requests:

Ofilix Technology Limited

Adebola House (Suite 100, Rear Car Park Wing), 38 Opebi Road, Ikeja, Lagos, Nigeria

privacy@askken3.app